You can follow the workarounds for this problem, but they are not ideal for any large organisation as they are time consuming. At the time of writing, BlackBerry has stated that the issue is being investigated by its development team but that no time frame for a resolution is currently available. pst in Outlook, the GOID property is being stripped and this is, as mentioned earlier, essential for synchronisation. BlackBerry support believes that when exporting the mailbox from an on-premises Exchange server to. The first is to determine that the Calendar items have a GOID (Global Object ID) value, as those without it will not sync. Question: Calendar entries are not syncing properly after BlackBerry migrated to Office 365 and BBCS.Īnswer: This particular issue has two repair options. If you want to know more about email headers go to the RFC 822 section (opens in new tab) of the Standard For The Format Of ARPA Internet Text Messages. Every email message has a log of the path it has taken and your email client will hold this information safely for you.Ī breakdown of how to get your email header is available from MXToolbox (opens in new tab) as well as an Email Header Analyzer (opens in new tab) that will hopefully reveal the issue, thus making it far easier to diagnose and repair. If you are experiencing noticeable delays it is worth checking your email headers to find out which of these junctures is causing the delay. A typical route would be BlackBerry Device>BBCS server>Office 365 servers>firewall>Internet>receiver's firewall>receiver's mail server>receiving client. Question: Emails are taking a very long time to reach their recipients in the Office 365 environment.Īnswer: Any email from a BlackBerry device has to move through several locations before it reaches its intended recipient. If you are experiencing further difficulties, then your next step is contact the BlackBerry Expert Support Center (opens in new tab) for additional tools that you can use yourself.īlackBerry also has a comprehensive list of instructions that must be adhered to while activating the phones: turn off encryption on the built-in media storage and media card, use the onboarding wizard to activate the BlackBerry if it's running 5.0 or later, back up the data, ensure the BlackBerry Web Desktop Manager is open before connecting the BlackBerry to the computer. In one section of Blackberry's help ( click here to view (opens in new tab)), you are offered a complete breakdown of the different methods you can use to activate a BlackBerry phone on the BBCS. Ensure the Activation PIN is entered correctlyīlackBerry has several dedicated pages that pertain to this particular issue that has had many people quite frustrated.Sync times between Office 365 and BBCS can take some time so creating and activating a user in advance can reduce some issues.The user must be created in the Office 365 portal and be assigned at least an Exchange Online licence.
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